Terms of Service
Last updated: August 2026
These terms govern your use of Nest Cleaning Services. By booking with us, you agree to the terms below.
Services
We provide residential cleaning services scheduled through our website. Actual service time may vary based on the condition of the home and add-ons selected.
Payment
- A 50% deposit is charged at the time of booking to reserve your appointment.
- The remaining balance is automatically charged to the same payment method after service is completed.
- All card payments are processed securely through Stripe. Cash or Venmo can be arranged directly if preferred.
Cancellation Policy
We require at least 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice, or same-day lockouts and turn-aways at the door, are subject to a 50% cancellation fee (equal to the deposit already paid). Cancellations made more than 24 hours in advance are eligible for a full refund of the deposit or free reschedule.
Text Message Terms (SMS)
By booking with us, you consent to receive text messages from Nest Cleaning about your appointment, including booking confirmations, reminders, and balance receipts. Message frequency varies based on booking activity. Message and data rates may apply.
- Reply STOP at any time to opt out of future messages.
- Reply HELP for help, or contact us at 385-321-3466.
- Consent to receive texts is not a condition of any purchase.
Access & Safety
You are responsible for providing safe access to the home and disclosing any hazards (pets, security systems, delicate items). Our team may decline service for unsafe conditions.
Satisfaction
If something isn't right, tell us within 24 hours of your cleaning and we'll return to make it right at no extra charge.