Privacy Policy
Last updated: August 2026
Nest Cleaning Services ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you book a cleaning or contact us, we collect:
- Your name, phone number, email address, and service address.
- Details about the home and service you're requesting.
- Payment information, processed securely by Stripe. We do not store full card numbers.
- Messages you send us by text, email, or phone.
How We Use Your Information
- To schedule, provide, and follow up on your cleaning service.
- To send booking confirmations, reminders, and service-related messages.
- To process payments and issue receipts.
- To respond to questions and improve our service.
Text Messages (SMS)
By booking with us or opting in, you agree to receive text messages from Nest Cleaning about your appointment, including confirmations and reminders. Message frequency varies based on booking activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
Sharing of Information
We do not sell or share your phone number or personal information with third parties for their marketing purposes. We only share information with the vendors who help us run the business (such as Stripe for payments, Twilio for messaging, and Google Calendar for scheduling), and only to the extent needed to provide the service you booked.
Data Security
We use industry-standard safeguards to protect your information. No system is 100% secure, but we take reasonable steps to prevent unauthorized access.
Your Choices
You can reply STOP to any text to stop receiving messages, unsubscribe from emails, or contact us to request deletion of your information (subject to any legal record-keeping obligations).
Contact Us
Questions? Reach out at Hello@mynestcleaning.com or 385-321-3466.